Refund & Returns Policy

At Kopikoa Coffee Co., every order is carefully prepared and packaged to ensure it arrives fresh and in excellent condition. Because our coffee is a food product, we are unable to accept returns once an order has been delivered.

Returns

Due to the perishable nature of coffee, we do not accept returns or exchanges.

All sales are considered final unless your order arrives damaged or has been opened during shipping.

Damaged or Opened Products

If your order arrives:

• Damaged during transit
• Opened or tampered with upon delivery
• Missing items due to shipping damage

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Your order number
• Photos of the damaged packaging
• Photos of the product
• A brief description of the issue

After reviewing your claim, we will provide a replacement or issue a refund at our discretion.

Non-Refundable Items

We cannot offer refunds or replacements for:

• Orders where the customer simply changes their mind
• Products that have been opened or consumed after delivery
• Flavor or roast preferences
• Incorrect shipping information provided by the customer
• Delays caused by the shipping carrier that do not result in product damage

Refund Processing

If your refund request is approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Contact Us

If your order arrives damaged or opened, please contact us as soon as possible with your order number and photos of the issue.

We are committed to making things right whenever an order does not arrive in the condition you expect.